My Lock

What Kind of error are you getting on the keypad?

There is pressure on the lock preventing it from opening.

Enter your PIN code (or use your phone to unlock) then press on the door to relieve pressure on the lock.

You shouldn't need to press too hard (unless you really pushed hard when closing the door).

You have entered an incorrect or expired code.

Try to enter your code correctly, followed by the # or key symbol on the bottom right of the keypad.

Check your booking is still valid here.

Check you are opening the correct locker.

Have you entered your pin code incorrectly a few times, now it's blank?

If so, the lock may have gone into secure mode, where it doesn't power on for 2 minutes. Please wait. While you wait, check your booking in up to date and you are opening the correct locker.

Heat activated

If you have cold hands, try rubbing them together to warm them up. Rest your finger on any number until the screen lights up. These are not iPhone screens, please enter your code slowly.

While it is normally available, we recommend extending your bookings as soon as possible to avoid disappointment.

To extend your booking, go to My Lock, search for your booking, then click the 'extend' button at the bottom of the booking.

Search for your booking in My Lock,, then click the 'unlock' button corresponding to the lock you want to open. You can open the front door, or your locker doors (while your booking is active)